NSW Department of Customer Service | 1 Oxford Street

Sydney, NSW

Intermain connects DCS with multi-floor refurbishment.

NSW Government Public Works Advisory engaged Intermain for the refurbishment and fitout of the Department of Customer Service's new office.

Working with the project team, consisting of PWA Project Management, McIntosh & Phelps Architects, and DBS Services Engineers; Intermain delivered four floors of fitout work including a new internal connecting stair and external upgrades, totalling more than $10m.

The project encompassed a comprehensive renovation of a multi-level commercial building, crafting modern and functional workspaces. Key features included the creation of new office spaces on Level 8: an open plan office and call centre, a townhall and conferencing space, and medical assessment rooms. Level 19 received a new open plan office with meeting and breakout spaces, alongside dedicated small offices and quiet rooms. Level 20 saw the addition of 27 new offices designed for PIC Lawyers, further open plan office space with meeting and breakout areas, and 3 new hearing rooms. A new internal staircase now connects Levels 20 and 21. A partial refurbishment on Level 21 prepared the space for future Presidential suites with the installation of necessary services, while a new large courtroom was constructed. The project also included the installation of new air intake louvers on the building’s facade across all levels to improve ventilation.

Sector
Government

Works
Fitout & External Upgrades

Architect
McIntosh & Phelps

Size
4,000 sqm 

Throughout the tender period, Intermain demonstrated technical capability and detailed understanding of project deliverables, along with our financial capacity to carry out the project.

“Thank you to the Intermain team, working together on the DCS fitout has been a truly seamless experience…they always responded effectively and made the DCS team feel like a valued client. A real credit to Intermain, every extra effort has been much appreciated.”

– Bruno Feeney, Project Officer – NSW Department of Customer Service

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